Shop Policies

Ordering, shipping, and returns for orders placed through shop.skyopticalservices.com.

Ordering and payment

Submitting an order through our shop sends us an order request. No payment is collected on the site. We confirm availability and send you an invoice with a secure payment link.

Processing and shipping

Most microscopes and parts are special-ordered from the manufacturer for your order. Once we receive your item, it ships within 3 business days. In-stock supplies ship within 3 business days of payment. We ship by USPS or UPS depending on the size and type of package, and we send tracking when your order ships.

Shipping damage

Please inspect your order when it arrives. If anything is damaged, contact us within 48 hours of delivery with photos of the item, the box, and the shipping label. Keep all packaging until the claim is resolved, since the carrier may need to inspect it. We file the claim with the carrier and arrange a repair, replacement, or refund.

Returns

Unopened items in their original, sealed packaging can be returned within 30 days of delivery. Request a return using the form below before sending anything back. A 15% restocking fee applies to all returns, and return shipping is the customer's responsibility. The refund is issued once the item arrives back in its original condition.

Items that can't be returned

Opened or assembled items can't be returned. Once a microscope is unpacked and assembled, it can't be repackaged to factory condition. Opened consumables like bulbs, immersion oil, and cleaning supplies are also final sale.

Defective items

If a product arrives defective, contact us. Manufacturer warranties apply, and we'll help you with the warranty process.

Items sold through Amazon

Products marked "Buy on Amazon" are sold and shipped by Amazon and follow Amazon's return policy.

Request a return

Use this form for returns, shipping damage, or a defective item. We'll reply with next steps, and for returns, a return authorization and shipping address.

Questions

Call (832) 819-1104 or email support@skyopticalservices.com.

Last updated: October 2026