Service Terms

How estimates, fees, warranty, and mail-in service work with Sky Optical Services.

Estimates and approval

We provide an estimate before any repair work begins. No repair is performed without your approval. If we find additional issues once work is underway, we contact you before going further.

Evaluation fee

A diagnostic evaluation fee applies when an instrument is inspected for repair. If you approve the repair, the evaluation fee is applied toward it. If you decline, or the instrument is not economical to repair, the evaluation fee is still due.

Service calls

On-site visits carry a service call fee based on your location, per our service area map. Customers with a Service Agreement receive the reduced Agreement rate, and the trip for the annual PM is included.

Payment terms

Payment terms are set in your customer account form. Invoices are due according to those terms.

Workmanship warranty

Repairs are warranted for 30 days from the service date against defects in our workmanship. If a problem related to our repair shows up in that time, we correct it at no charge. This warranty does not cover:

• Contamination after service, including immersion oil, mounting media, or cleaning solutions on optics
• Drops, impacts, or other physical damage
• Misuse, or repairs or adjustments by anyone else
• Normal wear, or parts we did not service

Parts carry the manufacturer's warranty where one applies.

Mail-in service

We accept instruments shipped to us for evaluation and repair. Please contact us before shipping so we can confirm the work and give you our shipping address and a reference number.

• Packing: Remove or secure objectives, eyepieces, and any loose accessories, and pack each item separately with padding. Use a sturdy box with at least 2 inches of cushioning on all sides. Please don't ship a microscope in its original foam with the objectives still installed.
• Inbound shipping: You are responsible for the cost of shipping to us and for any damage in transit. We recommend a tracked, insured service.
• Return shipping: Return shipping is added to your invoice. Instruments are returned insured for their declared value.
• Receiving: We inspect and photograph each instrument when it arrives. If it arrives damaged, we notify you right away so you can file a claim with the carrier.

Rescheduling

Please give us at least 24 hours' notice to reschedule or cancel an on-site visit.

Questions

Call (832) 819-1104 or email support@skyopticalservices.com.

Last updated: October 2026